Return and Refund Policy

At Herbal Dawakhana, we are committed to providing you with the highest quality herbal products. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that our customers have a hassle-free experience with returns and refunds. Please read our return and refund policy carefully to understand the conditions under which we accept returns and process refunds.

Return Conditions

We accept returns on products under the following conditions:

  1. Product Unused and Seal Intact:
    • The product must be unused and in its original condition.
    • The seal of the product should not be broken or tampered with. We cannot accept returns for products with broken seals or used items.
  2. Return Timeframe:
    • Return requests must be made within 7 days from the date of delivery. After this period, returns will not be accepted.

Return Process

If you wish to return a product, please follow these steps:

  1. Contact Us:
    • Reach out to our customer service team via email or phone to initiate the return process. Provide your order details, including your name, order number, and the reason for the return.
  2. Product Packaging:
    • Please ensure the product is securely packaged to avoid damage during the return shipping process.
  3. Return Shipping:
    • Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure that the returned product reaches us safely.

Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the conditions stated above (unused, seal unbroken). After confirmation, we will process your refund.

  • Refund Method:
    • Refunds will be issued through the same payment method used for the original purchase.
  • Processing Time:
    • Please allow [X] business days for us to process your refund after we receive the returned product.

Non-Refundable Items

The following items are not eligible for return or refund:

  1. Products with broken seals or signs of use.
  2. Any products not returned in their original packaging or with missing parts.
  3. Products purchased during a sale or promotional event (unless stated otherwise).

Delivery Charges

  • Return Delivery Charges:
    • Customers are responsible for the cost of return shipping. Delivery charges are non-refundable.
    • If the product is returned due to a defect or error on our part, we will cover the return shipping costs.

Damaged or Incorrect Products

In the rare case that you receive a damaged or incorrect product, please contact our customer service team immediately. We will resolve the issue by either replacing the product or providing a full refund, including any return shipping costs if applicable.

Contact Us

If you have any questions or need assistance with the return or refund process, feel free to contact us:

We value your satisfaction and are here to ensure you have a smooth shopping experience with us!

This Return and Refund Policy page provides a clear process for customers, while ensuring transparency and ease of communication. Let me know if you’d like to add any further details or adjustments!